Meet the Team: Hayley O'Kelly

Meet the Team: Hayley O'Kelly

Introducing the people behind the scenes at DPS, the company bringing you Disability Support Guide and Talking Disability, to help you get to know us a little better and give insight into what we do. Next up in our Q&A series is our Customer Service Officer, Hayley O'Kelly.

How long have you been with DPS? 

I have been here for 18 months now, it is the first job I have had back in Australia for a very long time, after living in Canada for quite a while.

What is your role?

As a Client Services Officer at DPS, I provide assistance to people who contact DPS, and also do a lot of liaising with both advertisers and non-advertisers of the company. I assist with artwork and data collection for our printed Guides as well.

What are you currently working on?

At the moment, I am following up with our clients about advert artwork for our upcoming Disability Support Guide Eastern 2021 publication and making sure client information is accurate before it's printed in the next Aged Care Guide Western Australia 2022.

What are some of the things you’ve learnt in this role at DPS? 

I have learnt how important human relations are within a company. I spend a lot of time building strong relationships with not only our advertisers but also with our non-advertisers.

What is the best thing about working for DPS? 

I really enjoy the role I am in, it is always different. I work with new people and experience different situations. No two days are ever the same, so I really appreciate that variety I get in my role at DPS.

Now for the fun questions! Where is the most interesting place you’ve been?

I spent a week on the beach in Cuba and toured around Havana. I also visited Old Timers Alley that was full of cars from the 50s. I did tours of some of the political sites in Cuba and saw the sugar cane farms, which was really cool. I went to Cuba right before they opened it and ended the embargo (blockade) with America. It was a pretty last minute trip, it was when I was living in Whistler, Canada. Just before it was about to go into winter and it was pretty cheap, I wanted to sit somewhere with the turquoise blue ocean at my feet. 

I moved to Canada because I wanted to try something different and I didn't have anything holding me in Adelaide. I would always go skiing with my family, so I had that experience, and I had a friend over in Whistler. I figured I would go there for 6 months, but came back 6 years later.

What would be your ‘perfect’ day?

I love this question, it makes me think of this quote from Miss Congeniality - "April 25th, because it is not too hot and not too cold, you just need a light sweater." 

What fictional place would you most like to go?

Hogwarts, because of course! I have my own wand from Ollivanders. I went to Harry Potter world in Orlando and got to pick out my own wand. It has pride of place in my bedroom!

I read and watched Harry Potter when I was younger. My mum gave me the first book and I thought it was a kids book, so I wasn't too interested until I read it. I woke my mum up at 4 in the morning and asked "Mum, can we go to the shops and get the next one?" Living with magic would just be fun! Also they don't seem to do the normal stuff, they don't do maths. Considering they don't go to school until they are 11, I would be down for that!

What could you give a 40-minute presentation on with absolutely no preparation?

I could easily give a massive presentation on my hate for bread. I have never had a sandwich or a bread roll or a hamburger or anything. I used to eat toast, so long as it was hot and a little burnt, I can't eat toast anymore though. Sometimes white cakes make me panic because I think it could be bread. Even if I am halfway through a slice, I will panic and I can't swallow it. I just don't like it, I don't like the smell, I don't like the texture. Nothing about bread is appealing. Coincidentally, I used to be a bakery manager at Coles, so that was fun…

Read our last Meet the Team profile here. If you want to stay up to date with the latest in news and information about the aged care sector, sign up for our Talking Disability newsletter.