Meet the Team – Rebekah Ewing


Introducing the people behind the scenes at DPS, the company bringing you the Disability Support Guide and Talking Disability, to help you get to know us a little better and give insight into what we do. Next up in our Q&A series is Customer Service Officer, Rebekah Ewing.

How long have you been with DPS?

I was approached to join DPS in December 2017 and started in January of 2018 as the Data Support Officer. So, by January 2022 I will have been working here for four years.

What is your role?

My role has changed a couple of times during my time at DPS. In previous roles, I looked after data, reception and distribution and now I have moved into the position of Customer Service Officer. I assist in making sure all disability profiles have content in the relevant sections on the website, and I also contact our distributors to check on their guide stock levels and place orders for them if they require more. I have learnt and developed so many different skills across all of these roles.

What are some of the things you’ve learnt in this role at DPS?

Supporting the team when preparing the Guides for print, I learnt the details that get checked when proofing print publications, as well as the meaning of aged care terminology and different abbreviations and what they stand for. I have developed my ability to work well when under pressure or when short turnarounds are needed. The biggest thing I have learnt about myself is I love being useful and achieving important work goals.

What is the best thing about working for DPS?

I love knowing that what I do helps people to understand the process of the aged and disability sector and how to weave your way down that path. It can be very overwhelming when it’s your first time accessing aged care or disability services.

What is the best thing you have worked on?

When I joined DPS, the goal was to see the first Disability Support Guide get off the ground. That was a bittersweet project for me, I could have used this Guide years before it was designed and launched. So I’m happy to be part of the team ensuring the details stay up to date for people who are where I was a few years ago when trying to navigate the disability sector and understand what it all means.

What is your greatest achievement?

I started with DPS on a temporary basis, not knowing if it would be here for three – six months and nearly four years later I’m still here. At one time I was classed as the Office Coordinator, that was pretty special for me. But my personal circumstances have changed over time and so did my role.

Now for the fun questions! Where is the most interesting place you’ve been?

The only place I have been outside of Australia is Bali. I love learning about Balinese culture and traditions. Travelling with my family, we always go on an ATV (quad bike) ride through little villages and on the beach, and enjoy looking at the different prayer temples.

If you could turn any activity into an Olympic sport, what would you have a good chance at winning a medal for?

I would win gold for binge watching TV series every four years if it was an event! I love crime shows and anything supernatural, so those are my favourite genres to watch of course! My all time favourite TV series is Bones.

What could you give a 40-minute presentation on with absolutely no preparation?

This may seem like a sad answer to some, but as a mum who has had to deal with childhood diagnostics for learning disabilities and accessing the NDIS, I could easily give a 40 minute summary on how that can look for some people, because everybody’s journey is different.

Read our other Meet the Team profiles here. If you want to stay up to date with the latest in news and information about the disability care sector, sign up for our Talking Disability newsletter.