Why more Australians are choosing private NDIS support workers
Private NDIS support workers are becoming an increasingly popular option for people living with disability who want greater control, flexibility and personalised care. From cost and availability to screening checks and service agreements, understanding both the benefits and responsibilities is essential before making a decision.
More Australians are choosing private NDIS support workers because they offer flexible, personalised care that aligns with individual needs.
Participants increasingly want greater control over their supports. They want flexible hours and someone they can trust. This shift is driving growth in the private support sector.
NDIS providers, including independent workers, play an important role in helping people live independently and participate more fully in their communities.
Who are private NDIS support workers?
An NDIS support worker assists people living with disability in everyday life. This can include personal care, community access and emotional support.
Unlike agency-employed staff, private support workers operate independently as sole traders. They work directly with participants rather than through a company.
This arrangement allows participants to choose their worker, negotiate hours and agree on the type of assistance required. For many, this leads to a more consistent and personal relationship.
Why demand is growing
Individual and customised care
Participants who engage private support workers often value the flexibility to decide how and when support is delivered. This makes it easier to plan around work, study or appointments.
Private workers may also spend more consistent time with the same participant, helping them better understand individual goals and preferences. This aligns with person-centred support principles, where care is tailored and responsive.
Participant choice and control
The NDIS is built around choice and control. Participants who are self-managed or plan-managed can select their own workers and determine how their funding is used.
Early childhood partners, Local Area Coordinators and support coordinators can provide guidance, but ultimately the decision rests with the participant. For many, this builds confidence and autonomy.
Shortage of agency workers
In many parts of Australia, there is a shortage of support workers, leading to long wait times for agency services.
Support services provided by private support workers can sometimes help fill this gap. Many live locally, which may make it easier to establish support more quickly and consistently.
Cost and value
Hiring a private support worker can be more cost-effective in some cases. Agencies may include administrative or management fees in their pricing, whereas sole traders typically set their own rates without additional overheads.
Participants can search for providers using the official NDIS Provider Finder via the NDIS website.
Stronger relationships
Many participants report feeling more comfortable working with the same support worker over time. Consistency can help build trust and familiarity.
Private workers often become integrated into a participant’s daily routine, assisting with activities such as shopping, therapy support, developmental delay programs and community participation.
Benefits for NDIS participants
Some of the commonly cited advantages include:
- More control: Participants choose who supports them and in which support categories.
- Trust and consistency: Working with one regular person can increase comfort and stability.
- Personalised support: Assistance can be tailored to lifestyle, preferences and goals.
- Greater flexibility: Support hours can be adjusted as needs change.
Challenges to consider
Private support also comes with responsibilities.
Legal and safety checks
Workers must complete an NDIS Worker Screening Check and meet relevant requirements set by the NDIS Quality and Safeguards Commission. They are expected to comply with the NDIS Practice Standards.
Participants should confirm that checks are current before commencing support.
Managing responsibilities
As self-employed workers, private support workers manage their own tax and workers’ compensation arrangements. Participants should confirm that appropriate insurance coverage is in place.
Privacy and record keeping
Both parties must protect personal information. Support workers should have a clear privacy policy outlining how information is collected and used.
Service agreements
A written service agreement should be in place before support begins. This should outline:
- The type of support to be provided
- Hours and payment arrangements
- How changes or cancellations will be managed
A clear agreement protects both the participant and the worker.
What to check before hiring
If you are considering a private support worker, it is important to:
- Confirm completion of the NDIS Worker Screening Check
- Ask for references where possible
- Ensure they understand your NDIS plan and goals
- Check insurance and training credentials
- Verify details through the Provider Finder or official NDIS website
Self-managed participants should also discuss payment processes upfront.
What this means for participants
The growth in private NDIS support work reflects a strong desire for care built on trust, flexibility and independence.
For participants seeking person-centred support, hiring a private worker can be a suitable option. However, it is essential to confirm safety checks, insurance and clear service agreements before commencing services.
As the NDIS continues to evolve, independent providers and private support workers are expected to play an increasingly important role in helping participants live safely and participate fully in their communities.
If you’re considering private NDIS support, review verified profiles through the official Provider Finder and compare your options carefully before making a decision.