Case study – support to get out in the community


Before Matt chose Community Support Inc, he never went out much, he was isolated and tended to stay at home all the time.

The social support service that Matt accesses, provides him with the opportunity to get out into the community and talk to people. His dedicated Client Services Coordinator, Sarah, ensures that he receives everything he needs to be as independent as possible.

Matt has been receiving NDIS funded in home and community services through Community Support Inc for the last five years. His main Support Worker is Nick, who encourages Matt to reach his goals and be the best he can be. They have a great relationship and there is a trusting bond between the two.

Nick takes Matt to the gym, swimming and shopping. He also helps Matt to choose ingredients and prepare his meals at home. “My favourite things to cook are chicken patties and creamy pasta salad,” says Matt.

“I chose Community Support because I like the staff. The rostering team is fantastic and they always do what I ask. We always have a joke and they are really helpful.

“Nick is a fantastic Support Worker and is always cheerful. We joke around and have so much fun. I’m really lucky to have Nick support me,” Matt adds.

Community Support worked with Matt to put in place the goals and objectives he had to help him live his life his way. Finding the right Support Worker to match the client’s needs is something the organisation aims to do as best as they can.

It is rewarding to see the support have a wonderful outcome for the clients like Matt, so they can be as independent as possible.

Matt continues, “I love coming into the Head Office. Everyone is so nice and friendly. [They] make me feel very welcome every time. CSI is great. I have told everyone.”

Case study provided by Community Support Inc.