Managing your NDIS funds: Agency managed

Last updated

If you choose to have your plan agency managed, this means that the National Disability Insurance Agency (NDIA) handles all payments and administration for you. Agency managed is sometimes referred to as NDIA managed.

Key points

  • Agency managed means that the NDIA will handle payments and administration

  • You will not be able to use your funding with unregistered providers

  • This option is often used by those who do not have the time or resources to manage their plan

What does NDIS agency managed mean?

Choosing this option means the NDIA manages the funds in your NDIS plan. The NDIA will:

  • pay your invoices

  • claim reimbursements

  • report against your plan

  • resolve any billing issues

  • keep appropriate records and receipts for supports provided

If you choose to be agency managed, you can only use providers that are registered with the National Disability Insurance Scheme (NDIS) to deliver your supports. Pricing for services by a registered provider is capped by the NDIS price guide which means they can only charge a certain amount for their services.

If you would like your NDIS plan managed by the NDIA, you can request this at your NDIS planning meeting.

Is it for me?

This option suits those who don’t have the time or ability to deal with financial or administrative tasks and are happy to use NDIS-registered providers.

The registered provider you choose claims the funds for their services directly through the NDIS portal by electronically billing the NDIS for the services delivered.

You can check your participant portal to see when the funds have been paid and to keep track of the funding you have left.

The benefits of being agency managed:

  • Quick and easy

  • No financial accountability

  • Gives you a chance to get used to the NDIS system

  • No cost to you

  • No need to keep track of paperwork or open a special bank account

  • Using providers that are registered with the NDIS means they cannot charge above NDIS price guideline

Cons of being agency managed:

  • You can’t buy services from unregistered providers, and the local service providers who would give you the best service may not be registered

  • If you live in a regional or remote area there may not be local services which are registered for you to be able to use them

  • Limited flexibility

Remember, you are free to change your plan management type at your plan review meeting or in between meetings by requesting a plan review.

Are you agency managed? Share your experiences in the comments below.

Related content

Managing your NDIS funds: Plan managed
Managing your NDIS funds: Self-managed
Understanding NDIS pricing
Registered vs. unregistered NDIS providers: What’s the difference?