Agency managed

Agency managed

If you choose to have your plan agency managed, this means that the NDIA handles all payments and administration for you.

Choosing this option means you don’t have to pay invoices, claim reimbursements, report against your plan or resolve any billing issues, as this is all done by the NDIA. The NDIA will also keep appropriate records and receipts for supports provided.

If you choose to be agency managed, you can only use National Disability Insurance Scheme (NDIS) registered providers to deliver your supports. Pricing for services by a registered provider are capped by the NDIA which means they can only charge a certain amount for their services.

Is it for me?

This option suits those who don’t have the time or ability to deal with financial or administrative tasks, and are happy to use NDIS registered providers. The registered provider you choose claims the funds for their services directly through the NDIS portal by electronically billing the NDIS for the services delivered.

You can check your participant portal to see when the funds have been paid and to keep track of the funding you have left.


-        Quick and easy

-        No financial accountability

-        Gives you a chance to get used to the NDIS system

-        No cost to you

-        No need to keep track of paperwork or open a special bank account

-        Using only registered providers means they cannot charge above NDIS price                     guideline


-        You can’t buy services from unregistered providers

-        Limited flexibility

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