Service Agreements

Service Agreements

When you have found a provider to deliver your NDIS supports, you will need to enter into a written agreement with your provider. 

This is called a Service Agreement.

Service Agreements should be simple and set out how and when your supports will be delivered and how much they cost.

Service Agreements are different from your NDIS plan. Your plan lists your NDIS supports and the long and short-term goals you have. A Service Agreement is about delivering those supports.

Your provider may work with you to develop a care or service plan that is based on your needs and the goals set out in your NDIS plan.

When talking to your provider about your Service Agreement, you should bring a copy of your NDIS plan and attach it to the document. This will help your provider deliver the right supports in the right way for your personal circumstances and make sure the service work towards meeting your individual goals.

Things you can put in your Service Agreement include:

  • The type of support provided under the Service Agreement

  • The cost of those supports

  • How, when and where you would like your supports to be provided

  • How long you need the supports to be provided

  • When and how your Service Agreement will be reviewed

  • How any problems or issues that may arise will be dealt with

  • Your responsibilities under the Service Agreement - such as letting your provider know if you can’t make an appointment

  • Your provider’s responsibilities under the Service Agreement - such as working with you to deliver your supports in the right way

  • How you or your provider may change to end of the Service Agreement and if there are any changes if you decide to end the agreement.

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